Return and Exchange Policy

The return policy is applied in the following cases:

• In case the received order differs from the requested or agreed-upon order.

• In case of manufacturing defects or damage.

• In case the customer requests a return due to a manufacturing defect or a discrepancy between the received and requested order, the refund will be processed within 10-14 days.

• In case of order cancellation before the commencement of processing.

The exchange policy is applied in the following cases:

• If the customer requests an exchange due to a change of mind or for any reason unrelated to a defect or error from the store, the customer bears the return and re-delivery/shipping fees.

• Exchange requests are accepted within 3 days from the date of order receipt.

Returns or exchanges are not allowed in any of the following cases:

If the order is customized according to the customer's measurements.

If the product is part of a sale or discount.

If the order falls outside the aforementioned cases.

If more than 3 days have passed since the date of order receipt.

If the product is not in its original condition.

Cancellation is not allowed after the commencement of order processing or if the order has been executed.

Returns are not accepted after order receipt.